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FAQs
Yes, we offer free shipping on all orders within Canada. No minimum spend required.
Yes, all payments are processed through secure and encrypted payment providers to ensure your information is fully protected.
Absolutely. Once your order is shipped, you’ll receive a tracking link via email so you can follow your package in real time.
We process orders within 1–2 business days. Delivery typically takes 5–10 business days across Canada. You’ll receive a tracking number once your order has been shipped.
Simply contact us at info@novae-atelier.com and our team will guide you through the return process step by step.
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Our Guarantee
At Novae Atelier, we value each customer and are committed to your satisfaction. If you're unsatisfied with your order, we offer easy returns within 30 days. Contact our 24/7/365 support for assistance.